Google Cloud services face disruption in India after major fire at third-party data centre

Google Cloud services across multiple cities in India, including Delhi and Mumbai, experienced network disruptions and elevated latency after a fire incident at a third-party data centre facility in the national capital.

The incident took place on late Tuesday night, PTI reported.

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As per the update on the Google Cloud Service Health dashboard, the blaze necessitated an emergency power shutdown of networking equipment. This isolated a local Point of Presence (POP) in Delhi, besides reducing available network capacity across the metro area.

“Network traffic to Google Cloud originating from Delhi, Chennai, Mumbai and surrounding areas is experiencing intermittent periods of elevated latency and possible packet loss,” the company said.

Google informed that it has rerouted significant traffic from the impacted facility in the national capital for addressing the reduced local serving capabilities. But this led to intermittent latency spikes, with the demand exceeding capacity across Indian metros as well as regional Internet Service Providers (ISPs).

“We are investigating additional traffic mitigations and Internet Edge peering augmentation to alleviate the latency issues affecting our customers. Customers may experience slightly elevated latency and non-optimal network routing into Google Cloud until the affected facility is fully restored,” Google stated.